FAQ

Walk-ins are welcome, but we recommend calling ahead to check product availability and ensure a specialist is available to assist you. Our peak hours are Tuesday and Wednesday evenings, Fridays, and Saturdays. For shorter waits, visit on Mondays or Thursdays. We are closed on Sundays and public holidays.

Unlike many commercial options, our formulas are developed from real client cases to treat sensitive, acne-prone, and pigmentation-affected skin. We use plant-based, non-disruptive actives that restore skin health without triggering irritation or rebound effects.

Many clients turn to us after struggling with harsh products or inconsistent results. Our skincare is designed for lasting improvements, not temporary fixes. For detailed comparisons and analysis, visit each product page to see what sets us apart.

Our plant-based formulas are clinically proven, preventive, and multi-functional. Each is developed from real client studies and works seamlessly with treatments without causing fatigue or rebound. Backed by over 20 years of proven use, they offer peace of mind, consistent results, and bonus usage tips on each product page to help you get the most from your routine.

Using our in-house skincare is recommended to maintain and enhance treatment results. Most clients follow a personalised routine with our products, which support long-term improvement, recovery, and resilience for sensitive or compromised skin.

With over 20 years of proven use, each formula was developed from real client needs and works seamlessly with treatments without causing fatigue or rebound.

Yes. Our skincare products are formulated to deliver visible, lasting results even without treatments. They help calm sensitivity, manage acne, fade pigmentation, and slow signs of ageing. Each formula is based on real client studies, designed to avoid product fatigue or rebound. Backed by over 20 years of proven use, they offer peace of mind and consistent results.

Yes, our plant-based skincare is gentle and suitable for sensitive skin. Each formula is carefully developed to avoid potential irritants and support your skin’s natural balance.

Yes, our skincare products are thoughtfully formulated to be safe and gentle for pregnancy and postnatal care. They are free from harsh chemicals, hormone-disrupting ingredients, and common irritants, making them suitable for sensitive or changing skin.

However, as every pregnancy is unique, we recommend consulting your doctor and informing us of any known sensitivities so we can guide you towards the most suitable products for your needs.

Yes, our skincare products are designed to support post-laser and energy-based recovery. They are gentle, plant-based, and formulated to reduce sensitivity, strengthen the skin barrier, and promote healing without irritation.

Yes, our skincare products are suitable for use after aesthetic procedures such as Botox and dermal fillers. They are formulated to improve skin texture, reduce swelling, and support recovery without interfering with the effects of your treatment.

Yes, our skincare can aid recovery and improve skin health after cosmetic surgery. Product use depends on your procedure and healing stage.

For minor procedures, gentle cleansing may begin after 24 to 48 hours if wounds are closed. Apply products only around incision or swelling sites unless advised otherwise. For major procedures, skincare is usually reintroduced after 5 to 7 days, based on your surgeon’s guidance.

Our plant-based formulas are gentle and clinically tested to support healing. A consultation will help customise a safe and effective post-surgery regimen.

Yes, selected products are suitable for children, especially those experiencing acne, sensitivity, or oil imbalance. We generally recommend usage for children aged 10 and above, depending on their skin condition. For safety and best results, please consult us so we can recommend the most appropriate products for their age and needs.

Yes, in most cases our skincare is well tolerated alongside medication. However, certain prescriptions such as oral retinoids, steroids, or immunosuppressants may affect your skin’s response.

Please inform us about any medication or medical condition during your consultation. We will assess suitability and personalise your skincare plan with care. If needed, we may recommend checking with your doctor for added reassurance.

If you have known allergies, please inform us during your consultation. We will carefully review your history, assess suitability, and customise your treatment and product plan to avoid any potential triggers. Your safety and comfort are always our priority.

Our products and treatments are not halal-certified, but we follow halal-friendly principles. We avoid prohibited sources, use clean ingredients, and uphold strict manufacturing standards. From sourcing to application, our process respects purity and integrity in line with halal values.

Our skincare products range from S$40 to S$100, depending on formulation complexity, ingredient potency, and product size. Each formula is developed in-house to support sensitive, acne-prone, pigmented, or ageing skin, offering improvement with lasting value. For exact pricing, please refer to each skincare product’s page.

We accept cash, VISA, and MasterCard, as well as digital payments such as GrabPay and PayLah! For qualifying purchases, we also offer 0% instalment plans via OCBC for 6 or 12 months.